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剑桥大学电话og体育口语教程Unit 08 任务12

kira86 于2019-09-24发布 l 已有人浏览
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剑桥大学电话og体育口语教程UNIT 08 HANDLING COMPLAINTS 处理投诉, Task 12,到期未收到货后致电催单、收费不对时致电。
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Unit 08-Task 12

第8单元 任务12

1 Hello, I'm ringing from Beckford Services. You promised our order would be with us by last Friday, and it still hasn't arrived.

你好,我这里是贝克福德服务公司。贵方答应上个星期五将货送到,但我们现在还没有收到货。

Yes, it's order number 78651. We told you how urgent the order was when we placed it. Can you tell me what the problem is? Yes, please do. As soon as possible.

订单号是78651.我们下单的时候就已经说过了这笔订单很急。请告诉我出了什么问题?好的,请尽快。

2 Hello, I'm calling because I think you've made a mistake with the invoice you've sent us. You've charged us far too much. Yes, it's 340162, dated the 16th of November, and you've charged us €2,450!

你好,我打电话来是想说你们寄给我们的发票上有错误。你们收费也贵太多了。没错,是340162,时间是11月16日。你们竟然收了2450欧元!

We were only expecting to pay €1,450.

我们本以为只要1450欧元就够了。

Yes, please call as soon as you can. Goodbye.

好,请尽快回电,再见。

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